FAQs
💎 Products & Quality
Yes, our jewellery is carefully curated from trusted suppliers and designed to be tarnish-resistant. With proper care, each piece maintains its shine and finish, making it suitable for long-term use without frequent discoloration.
Absolutely. Our collections include both daily wear and occasion-based jewellery. The pieces are lightweight, comfortable, and designed to match everyday outfits while still adding elegance and style to your look.
Our jewellery is made to be durable and long-lasting. However, to maintain its shine, avoid exposure to water, perfumes, and harsh chemicals. Proper storage and care will help preserve its original color for a longer time.
📦 Orders & Shipping
Delivery typically takes 2–4 business days within Kerala and 4–7 business days across India. Timelines may vary depending on location, courier services, and unforeseen delays beyond our control.
Once your order is shipped, you will receive a tracking ID via WhatsApp, SMS, or email. You can use this tracking number to monitor your shipment status in real-time until delivery.
Cash on Delivery availability depends on your location and order eligibility. You can check whether COD is available for your order during checkout before completing your purchase.
🔁 Returns & Refunds
We accept returns only for damaged, defective, or incorrect products delivered to you. Returns for personal preferences or minor variations are not accepted. Please review our policy carefully before placing your order.
Yes, recording a clear and continuous unboxing video while opening the package is mandatory. This helps us verify claims for damages or incorrect items. Requests without valid video proof will not be accepted.
Once your return request is approved after verification, refunds are processed within 5–7 business days. The amount will be credited to your original payment method, depending on your bank or payment provider timelines.
❌ Cancellation
Orders can be canceled only before they are shipped. Once the order is dispatched, cancellation is not possible. In such cases, you may refer to our return policy for further assistance if applicable.
💳 Payments
Yes, all transactions are processed through secure and trusted payment gateways. We do not store your card or payment details, ensuring that your personal and financial information remains safe and protected.
We accept multiple payment methods including UPI, debit cards, credit cards, and net banking. Available options will be displayed at checkout, allowing you to choose the most convenient and secure method.
💬 Support & Contact
You can reach out to us through email or WhatsApp for any queries related to orders, products, or support. Our team is always ready to assist you with quick and helpful responses.
Our customer support team is available Monday to Friday from 9 AM to 9 PM. We aim to respond to all queries within a reasonable timeframe and ensure a smooth customer experience.
✨ Jewellery Care Tips
To maintain shine and durability, avoid contact with water, perfumes, and chemicals. Store jewellery in a dry, airtight box after use and handle with care to prevent scratches or damage over time.
Treat your jewellery like your best friend—keep it away from water, perfumes, and rough use. Don’t wear it to shower or sleep; even jewellery needs rest to stay shiny! ✨